Frequently Asked Questions

Do I have to pay a deposit?

A 20% deposit is required at the time of booking. (Please note a additional deposit may need to be held on the day for venues serving alcohol) Please note under distance selling regulations we are obliged to advise that the 14 day cooling off period does not apply to deposits in this instance. The outstanding balance needs to be paid before or on delivery. Deposit will be refunded in the event of adverse weather conditions for inflatables. In the event of illness, we will allow the deposit to be used against a future booking within the next 24 months of the date of the events

Is my garden suitable?

PLEASE NOTE we do not hire inflatables on hard standing or artifical grass

Your garden/venue must have adequate space to enable the castle to be set up safely.
An additional 2ft is required either side of the castle to allow for movement, 3ft at the back for the blower and 5ft at the front for crash mats. Therefore if you are hiring a 11x13 castle you will require a space of 15ft wide and 21ft long. We will need to move the equipment using trollies as they are heavy, therefore we need reasonable access preferably via a side gate/garage. We can go through your property but the route needs to be clear.
Each castle has 6 anchor points that must be staked into the ground to ensure the castle does not lift. Therefore outdoor hires must be on grass areas. Sandbags can be used for indoor hires.
For obvious safety reasons bouncy castles must also be on a reasonably flat area, free of obstructions.
If you are unsure, please contact us and we will be happy to arrange a site visit to confirm suitability. If you do not request a site visit and on the day of booking the venue is deemed un-suitable, we will have no option but to cancel the booking. If you are using communal gardens or land that you do not own outright you may need permission from the owner, please contact us for further help.

How do I pay?

You can pay by cash or debit / credit card.

What time do you deliver?

We start delivering castles from 7am for outdoor hires. For indoor or events we will deliver at an agreed time with the customer. Collections start from 6.3pm unless otherwise agreed

For all other items we will deliver at a time agreed with the customer.

Can I hire my item overnight?

Yes all of our items can be hired overnight. If you are hiring more than 1 item, normally only 1 overnight charge will apply.

What electricity requirements are needed?

A power socket is needed within 25 metres; otherwise please ask us about hiring a generator.

Does someone stay with my hired item?

A member of staff can stay with the item from £20 per hour.

What happens in the event of bad weather?

In the event of bad weather you can cancel an outdoor booking up to6pm the day before. In the event of high winds over 26mph your booking may be cancelled or postponed until the winds subside. Any deposit charged will be refunded.

Can I cancel my booking?

Yes but any deposit will be forfeited unless due to poor weather, We may agree to move to a new date or venue at our discretion

Competition wins can only be used within the cr and sm postcodes and other postcodes are subject to an additional fee and can only be used within our standard terms and conditions.

Delivery Policy

The cost of delivering to a particular area will be revealed when you choose this area. We may be able to deliver outside the areas available on our website. If you are outside of the areas shown on our website, please contact us to see if we can help you out.

If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity and provide a full refund. Delivery times can be arranged during the booking process.

Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location/surface

Accidental damage waiver

This can be taken and covers the hirer from accidental damage to any of our items, this does not cover loss, theft or malicious damage. (where the hirer has not followed instructions given). The maximum level of cover for damage is £1000